Island Orchid Jewellery

This website is owned and operated by Melanie McKay, 3 Union Road, Inverness. For all enquiries please email me at: info@island-orchid.co.uk

When you place an order with me you are making an offer to buy goods. I'll send you an e-mail to confirm that I've received your order. Please ensure that you supply your correct e-mail address. In the unlikely event that the goods are no longer available, or that I've made a pricing error I will e-mail to advise you of this and ask how you wish to proceed.

Place an order via Paypal using the Buy Now buttons. Alternatively contact me via e-mail at info@island-orchid.co.uk. I charge £3.30 for postage This is for Royal Mail First Class inland mail. Your piece of jewellery will come well protected in a brand new presentation box. I recycle padded envelopes because I get so many myself and it seems a crazy waste of earth's resources to simply burn them! If you want your item sent Recorded please contact me. If you are overseas please contact me for a shipping quote as some heavier, more precious items will cost more than £3.30 to send. Goods are sent out within 1-2 working days and I always obtain proof of posting certification. I will e-mail you to let you know when your item has been sent. If you don't receive your goods or they are damaged in transit please contact me as soon as possible so that the matter can be taken up with Royal Mail.

You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail me or write to me. You do not have to give a reason for cancellation. However, a brief explanation will help me improve my service. If you cancel you must return the goods at your own expense. You must ensure that the goods are packaged adequately to protect against damage. The cancellation policy does not affect your legal rights, for example if goods are misdescribed or faulty.

Right, thats the legal stuff. Over and above all of that I'd like to think you're buying a piece of jewellery that you will love wearing. Not a piece of jewellery that will languish in your jewellery box because it doesn't quite sit right on your collarbones or it isn't quite the right colour. So if you purchase a piece of jewellery from me and it isn't quite right please get in touch and I will alter/exchange/refund.